Champion goes quiet in Slack while CRM still says green. This watches the gap over days.
Interactive demonstration: HiveBase watches Northwind over 14 days as CRM stays green while usage, champion silence, and competitive exposure form a gap. A save play is held for human approval — never auto-emailed.
Exception-ranked vigilance → evidence dossier → held save play → receipt with undo → quiet fleet watch. Same Northwind story, five operational seats.
03 · Save play held for you
tabs · keyboard
The action lives in Tasks. Accounts prepares the kit — you decide whether to send.
Competitive intel × customer mentions × product usage × communication silence — then a receipted next action with a human gate on one-way doors.
Pipeline stays in HubSpot/Attio. We watch the gap between tools.
No unsupervised emails to your customers. Judgment stays yours.
Competitive × mention × usage × silence — joined, receipted.
Health writebacks and prep kits earn undo. Customer-facing outreach stays a one-way door — supervised until you say otherwise.
Cross-tool signals become one health delta, a prep kit, and a ranked next action.
Auto · reversible — Health writeback + prep kit · One-way door held — Customer-facing outreach
Full receipt on the operator deckNot another dashboard to check. Account risk docks where you already decide — FYI, Needs You, and the meeting you are about to walk into.
It correlates signals that a CRM alone misses: contact changes, email and meeting gaps, product-usage shifts, support issues, renewal timing, competitor exposure, and prior commitments.
No. It handles monitoring, synthesis, prep, and reversible follow-through so a founder or account owner can spend time on the relationship itself.
A prep kit can include current health, key people, recent conversations, open commitments, usage changes, risks, competitive context, and a recommended next action with source links.
Watch the gap between CRM green and reality — then act with receipts, not unsupervised email.
Evidence, not the hook · replaces ~$120K+ CS capacity